Reference

Terms and Conditions That Cover Your swerte89 Account

These terms set out what you agree to when you open and use a swerte89 account — from how deposits via GCash, Maya, or InstaPay are processed to how withdrawals are verified and what happens if you need to close your account.

Account eligibilityGCash, Maya, InstaPay paymentsWithdrawal verificationAccount closure rightsPhilippines access rules
swerte89 Terms and Conditions That Cover Your swerte89 Account
HOW WE HANDLE IT

Account Security and Your Rights Under These Terms

We apply account-level security measures so that only you can access your swerte89 wallet, transaction history, and payment settings. Here is how we approach the key areas these terms govern — data handling, session security, retention, and your right to request changes.

Data Handling

Your personal details and payment records — including GCash and Maya transaction references — are stored securely and used only to operate your account and process payments.

Session and Login Security

Mobile login uses an OTP sent to your registered number. Each session is authenticated separately, so logging out on one device does not affect an active session on another.

Data Retention

We keep transaction records for the period required by applicable rules. If you close your account, retained records are held only as long as legally required, then removed.

Requesting Changes

To update your registered mobile number, wallet name, or personal details, contact support via live chat or email with a valid government-issued ID for verification.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you need to dispute a transaction — whether a GCash deposit that did not credit or a withdrawal held at verification — our support team handles account and policy questions directly. Reach us through live chat inside your account dashboard, by email, or through the help form on this page. We aim to respond to account-related queries during our published support window; complex disputes may take longer to resolve.

Live Chat Open the chat icon inside your account dashboard to reach our team with questions about these terms or a disputed transaction.
Email Support Send a detailed message to our support address for written records of your query — useful for withdrawal disputes or account closure requests.
Help Form Use the on-page help form to submit account policy questions. Include your registered mobile number so we can match your account quickly.

Questions About Your swerte89 Terms

These are the account and policy questions we hear most often. If your question is not covered here, reach out through live chat or the help form.

Yes. We post updates on this page and note the effective date. Continuing to use your account after that date means you accept the revised terms.

No. Payments must come from a wallet or bank account registered in your own name. Third-party payments are not permitted under these terms and will be returned.

Withdrawals are held when your account name and wallet name do not match. Send a clear photo of a valid government-issued ID via the support email to resolve this.

Contact our support team through live chat or email before the update's effective date. We will close your account and process any pending balance to your verified e-wallet.

Transaction records and account details are retained only for the period required by applicable rules. After that period, your data is removed from active systems.

Access depends on local law and is available to eligible players where permitted. It is your responsibility to check whether using the platform is lawful in your location.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.