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What You Need to Know Before You Play

These legal terms govern your account on swerte89 and set out your rights, our obligations, and how your data is handled. Access to our platform and services is available where local law permits and to eligible players only.

Jurisdiction-dependent accessAccount eligibility rulesData privacy standardsGCash, Maya, InstaPay policyContact rights preserved
swerte89 What You Need to Know Before You Play
REACH OUR TEAM

How to Contact Us on Policy Matters

If you have a question about these terms, your account status, or how your data is handled, our support team is here. For account-specific or transaction queries — including a GCash deposit that didn't clear or a Maya withdrawal under review — reach us through any of the channels below.

Live Chat Open the chat icon from any page on swerte89 to reach our team directly. Use this for account access issues, policy questions, or flagging a transaction dispute.
Email Support Send detailed policy or data-related queries to our support address. We respond in writing so you have a clear record of any account decision or policy clarification.
Help Centre Our self-service help section covers common policy questions — account eligibility, how InstaPay withdrawals are processed, and what happens when an account is under review.
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We take the security of your account and personal data seriously. Here is how we handle the four areas that matter most to you as an account holder on swerte89.

Data Handling Your personal data is collected only for account operation, payment processing via GCash, Maya or InstaPay, and fraud prevention. We do not sell your data to third parties.
Cookies and Tracking We use session cookies to keep you logged in across pages and analytics cookies to improve the mobile experience. You can manage cookie preferences in your browser settings at any time.
Account Security Every login on swerte89 goes through OTP verification sent to your registered mobile number. If you notice an unrecognised login attempt, lock your account immediately via account settings.
Data Retention and Removal We retain account records for as long as required by applicable law. To request a copy of your data or ask us to delete it, contact support in writing through the email channel.

Common Questions on Account Rights and Policy

These are the questions we hear most often about account eligibility, data rights, and how our terms apply to your situation as a Philippines player.

Account access depends on local law and your individual eligibility. You must meet the legal age requirement in your jurisdiction and access the platform from a region where online gaming is permitted.

Yes. Any GCash, Maya, or InstaPay transaction made through your account is subject to both our terms and the respective payment provider's own user agreement. Both sets of rules apply at the same time.

Send a written request through our email support channel. We will confirm receipt and process your data access request in line with the applicable data-privacy obligations in the Philippines.

If changes in local law affect your eligibility, we may suspend or close your account. We will notify you through your registered contact details before taking any action where notice is legally required.

Raise your complaint through live chat or email support first. We aim to respond within the timeframe published in our complaint-handling process, and every decision is documented for your records.

Yes. Contact us in writing via email support. We will process deletion requests subject to any retention obligations under Philippine law — some records must be kept for a defined period regardless of your request.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.